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Knowledge base is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Can I extend the free trial period? Article rated 2.8/5.0
Unfortunately at the moment it is not possible to extend the free trial of the Perfect Diet Tracker. If you install the software on a different machine that has not had the software installed befor...
Is the Perfect Diet Tracker suitable for everyone? Article rated 3.0/5.0
It works for the majority of people, however there are a few important exceptions. The software should only be used by adults over the age of 18, and should not be used by pregnant or nursing moth...
Do I need a separate license for the Windows and Mac versions? Article rated 2.9/5.0
If you have purchased your license for the software directly from us (Byoni Ltd) you have a full cross platform license. If change your computer from a Windows PC to an Apple Mac or Linux system (or ...
What are the differences between the Mac, Windows and Linux versions? Article rated 2.9/5.0
There are no significant differences between platforms, all the functions you find on the Mac version are also present in the Windows version.
I need a replacement unlock code for the software Article rated 2.1/5.0
If you need a new unlock code for the software visit... http://www.byoni.com/support/request-unlock-code You can then request a new code and get an instant replacement!
Differences between the nutritional display in grams and percentages Article rated 2.5/5.0
We get a few questions about the differences between the display of the nutritional data in grams and the display in percentages so thought we would add this to the knowledge base as it may help expla...
When I try to update the diet tracker on a Mac I get a 'permission denied' error. Article rated 2.9/5.0
There are two possible reasons for this error. The first is that your user does not have sufficient access levels on the system you are using. If the software was originally installed by someone w...
Sharing groups and recipes between users Article rated 3.1/5.0
Question When I add a new family recipe to a group, how can different user's access this without having to enter detail in each person groups,(ie different users will want to access this food produ...
Purchased through the Mac App Store but now have the trial version Article rated 2.9/5.0
If you purchase through the Mac App Store you should not install updates directly from this website, or through a third party updater, for example 'Mac Update'. If you purchased through the App St...
iPhone 5 Compatibility Article rated 2.6/5.0
*** UPDATED 30 SEPT 2012 *** This issue has now been resolved by version 1.5.2 of the Tracker2Go app, if you have problems with the app we now recommend you check for updates in the App Store to d...
Problems adding data on a Thursday (GMT+ countries) Article rated 3.1/5.0
We have identified a problems with build 3.6.8 and early builds of 3.6.9 which affects users in GMT+ countries (eastern hemisphere including parts of Europe and Australasia). Entries made on a Thur...
Daylight savings time Article rated 2.9/5.0
Thanks for contacting, We do apologise for any inconvenience. It appears a display bug has crept in that affected the app following the recent switch to daylight savings time. Your data is not ...
Dropbox out of sync Article rated 2.4/5.0
It sounds like the Dropbox has somehow got out of sync. We recommend you take a backup of your data first on your computer, then turn off the dropbox option on both your computer and phone. The c...
 


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